Object
These general terms and conditions apply to all online bookings made with our establishment ATELIER 69 using the Regional Marketing Tool (ORC).
The customer acknowledges having read and accepted these terms and conditions. No reservation is possible without the customer's explicit agreement to them. The customer has the option to save and print these terms and conditions.
Offers
All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are for informational purposes only and are not contractually binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious factual errors in the information we provide.
Price
The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees, and other charges. Any additional charges are clearly indicated before the booking is completed.
The customer authorizes us to correct any obvious pricing errors.
Reservation
The customer selects the services presented on the regional marketing platform. They acknowledge having reviewed the nature, destination, and booking procedures for the services available on the booking platform and having requested and obtained all necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.
Booking process
Reservations made by the customer are processed via the online booking form accessible through the booking tool. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to provide all necessary information. The customer attests to the truthfulness and accuracy of the information provided. Once the final selection of services to be booked has been made, the booking process includes the following steps until confirmation:
the entry of the bank card in case of a request for guarantee or prepayment, the consultation and acceptance of the general terms and conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.
Booking confirmation
The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The email confirmation of the reservation summarizes the contract offer, the services reserved, the prices, the terms and conditions of sale relating to the selected rate, accepted by the customer, the date of the reservation made, and the address of the establishment to which the customer can submit any complaints.
Right of withdrawal
It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of performance, the customer does not benefit from the right of withdrawal in the case of booking accommodation other than for residential purposes (for example, holiday accommodation), catering or leisure services.
However, the customer can cancel their reservation free of charge up to 10 days before the date of the stay.
After this period, the reservation is considered firm and final and no cancellation or refund can be granted, except with the exceptional agreement of the owner.
Payment
The customer provides their bank details as a guarantee for the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express, Diners Club, etc., depending on the options offered by the establishment's booking platform). The card number, without spaces between the digits, as well as its expiry date (it is specified that the bank card used must be valid at the time of service) and the security code, must be entered directly in the designated field (secure entry via SSL encryption). The customer must present the bank card used to guarantee the reservation upon arrival at the establishment. Payment is debited at the time of booking. This prepayment is considered a deposit.
In the event of a no-show (reservation not cancelled – customer not present) for a reservation guaranteed by credit card, the establishment will debit the customer, as a fixed compensation, for the amount indicated in its general terms and conditions and specific terms of sale.
The establishment has chosen elloha.com/stripe.com to secure online credit card payments. The validity of the customer's payment card is verified by stripe.com . A payment card may be declined for several reasons: stolen card, blocked card, spending limit reached, incorrect entry, etc. In case of a problem, the customer should contact their bank and the establishment to confirm their reservation and payment method. For rates requiring online prepayment, the advance payment, which constitutes the deposit, is debited at the time of booking. Some establishments may generate invoices/receipts electronically; the original file is certified and available online at the web address provided by the establishment.
Bank imprint – Security deposit
A €400 credit card imprint will be required at the time of booking as a security deposit. This amount may be retained in whole or in part in the event of damage, deterioration, loss, theft, non-compliance with the rules, or additional charges incurred after departure.
After verification of the accommodation and equipment, the bank imprint will be released if no damage is found.
Respect for privacy
We collect your data in accordance with the General Data Protection Regulation (2016/679) (“GDPR”).
The personal data you provide is necessary for processing your booking and is essential for managing and providing the services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com , which manages the booking tool, online payment providers, and providers established in third countries. Specifically, for online payments, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.
We retain your data for a period of 3 years after the last contact (email, booking, etc.).
As a data subject, you have the right to access, rectify, and erase your data, as well as the right to object to its collection. These rights can be exercised by sending us an email, including your first and last name, address, and the subject of your correspondence.
Complaints regarding the collection and processing of your personal data can be addressed to the competent supervisory authority.